These Master Terms and Conditions (“Terms,” “Agreement,” or “Master SaaS Agreement”) constitute a legally binding agreement between Treta Infotech (“Company,” “we,” “us,” or “our”) and the customer, subscriber, enterprise tenant, or individual accessing or using our services (“Customer,” “Subscriber,” “you,” or “your”).
By accessing our websites (including https://www.tretainfotech.com), completing an electronic order form, installing an application from the Microsoft AppSource, Azure Marketplace, or Microsoft Store, consenting via tenant administrator consent workflows, or deploying our software, you acknowledge that you have read, understood, and agree to be bound by this Agreement.
Enterprise Authorization Warranty: If you accept these Terms on behalf of an enterprise, company, government agency, or other legal entity, you represent and warrant that you possess full legal authority to bind that entity to this Agreement. If you lack such authority, you must not accept these Terms or install the Services.
In this Agreement, the following terms have designated legal meanings:
“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with a party through majority ownership or voting power.
“Authorized User” means an employee, consultant, contractor, or agent of Customer authorized by Customer's administrator to access the SaaS Services under Customer's subscription credentials.
“Customer Data” means all proprietary electronic data, documents, files, text, configurations, records, or metadata uploaded, imported, or transmitted into the Services by Customer or its Authorized Users.
“Documentation” means official software manuals, user guides, API specifications, and technical knowledge-base articles published by Treta Infotech.
“Marketplace” means third-party commercial storefronts where our Services are published, specifically Microsoft AppSource, Microsoft Azure Marketplace, and Microsoft 365 Store.
“SaaS Services” or “Services” means cloud-hosted software applications, web tools, add-ins, connectors, APIs, and associated updates offered by Treta Infotech, including all present and future releases.
“Subscription Term” means the agreed period (e.g., monthly, annual, or multi-year) during which Customer is licensed to access and use the Services.
“Tenant” means a dedicated, logically isolated instance of the SaaS application provisioned for Customer's enterprise within our cloud architecture.
Tenant Administration: Upon subscribing, Customer will be provisioned with a secure Tenant workspace or will authenticate into the application via Microsoft Entra ID (formerly Azure Active Directory) Single Sign-On (SSO). Customer's designated administrator holds full authority to manage user seat allocations, assign administrative roles, and configure tenant permissions.
Account Security & Credentials: Customer is solely responsible for maintaining the confidentiality of administrative credentials, access tokens, API secret keys, and user authentication accounts. Customer agrees to promptly notify Treta Infotech at support@tretainfotech.com upon detecting any unauthorized access, breach, or compromise.
Enterprise User Conduct: Customer remains fully liable for all actions, data submissions, configurations, and API interactions executed under its registered user accounts and tenant environment.
License Scope: Subject to the timely payment of subscription fees and continuous adherence to this Agreement, Treta Infotech grants Customer a non-exclusive, non-transferable, non-sublicensable, worldwide, revocable license during the active Subscription Term to:
a) Access and execute the SaaS Services in accordance with the user tier, tenant limits, and seat quotas specified in the applicable Order or Marketplace subscription;
b) Deploy applicable add-ins, extensions, or connectors across authorized client endpoints (e.g., Microsoft 365 tenants, SharePoint sites, Teams workspaces); and
c) Access, review, and download associated product Documentation solely for Customer's internal business operations.
Seat & Tier Allocations: Customer access is governed by the purchased tier (e.g., per-user licenses, per-tenant subscriptions, or compute capacity limits). User logins may not be shared concurrently across multiple individuals. If usage exceeds purchased capacities, Customer agrees to upgrade to the commensurate tier.
Future Releases & App Portfolio: This license grant automatically applies to all future applications, add-ins, and software components published by Treta Infotech unless explicitly governed by a separate superseding written agreement.
Customer agrees to use the Services strictly for lawful commercial purposes. Customer shall not, directly or indirectly:
a) Decompile, disassemble, reverse engineer, or attempt to reconstruct the underlying source code, algorithms, logic, or proprietary data models of the Services;
b) Sell, resell, rent, lease, sublicense, time-share, distribute, or operate the SaaS platform as a service bureau or managed service for third parties;
c) Circumvent, disable, bypass, or tamper with any digital rights management protocols, license metering, seat validation APIs, or technical security barriers;
d) Introduce malicious payloads, computer viruses, Trojan horses, worms, ransomware, or harmful scripts into the platform or infrastructure;
e) Conduct unauthorized automated crawling, harvesting, scraping, or data extraction scripts targeting the web portal or backend APIs;
f) Perform intrusive network scanning, penetration testing, denial-of-service simulations, or security probing without prior written authorization from Treta Infotech; or
g) Use the Services to store, transmit, or process data that infringes on third-party intellectual property rights, violates trade secret laws, or breaches privacy statutes.
Marketplace Terms Coordination: Where Customer licenses or subscribes to Treta Infotech SaaS applications via Microsoft AppSource, Azure Marketplace, or Microsoft 365 Store:
a) Billing and Financial Fulfillment: Subscription orders, renewals, payments, currency conversions, and tax withholdings are governed by Microsoft Commercial Marketplace terms and invoiced directly via Customer's Microsoft Azure billing account.
b) Microsoft Standard Contract Conformance: These Terms operate in harmony with the Microsoft Standard Contract for Commercial Marketplace. In matters relating to software features, proprietary intellectual property, warranties, support, and direct liability of Treta Infotech, this Agreement takes governing precedence.
c) Tenant Administrator Consent: Customer's Microsoft 365 or Azure tenant administrator must complete required OAuth permission consent workflows enabling our applications to communicate securely with Customer's Microsoft Graph endpoints.
Cloud Ecosystem Dependencies: The Services interact seamlessly with Microsoft 365, Microsoft Teams, Azure, and Power Platform. Treta Infotech is not responsible for outages, service interruptions, API deprecations, or policy changes initiated by Microsoft or underlying cloud infrastructure providers.
Customer Data Ownership: Customer retains 100% of all right, title, interest, and intellectual property rights in and to Customer Data. Nothing in this Agreement transfers ownership of Customer Data to Treta Infotech.
Operational Processing License: Customer grants Treta Infotech a worldwide, non-exclusive, royalty-free license to host, copy, process, cache, transmit, and display Customer Data solely to the extent necessary to deliver, maintain, secure, and support the Services in accordance with this Agreement.
Data Privacy & Security: Treta Infotech processes personal information strictly in compliance with our Master Privacy Policy and applicable data protection regulations (including GDPR, CCPA/CPRA, and the Indian DPDPA). Where required by law, the parties agree to execute a standard Data Processing Addendum (DPA) incorporating Standard Contractual Clauses (SCCs).
Treta Infotech Proprietary Rights: Treta Infotech, its affiliates, and licensors retain exclusive ownership of all right, title, and interest in and to the Services, underlying software code, databases, UI/UX designs, algorithms, architectures, trademarks, logos, and technical Documentation. All rights not expressly granted herein are strictly reserved.
Customer Feedback: If Customer or its users submit feature requests, enhancements, bug reports, or feedback, Treta Infotech possesses a perpetual, irrevocable, royalty-free, transferable license to use, integrate, and exploit such suggestions without compensation or accounting.
Subscription Models: Paid subscriptions are billed on a recurring basis (e.g., monthly or annually) in accordance with the published pricing schedule on our website or Microsoft Commercial Marketplace listing.
Billing Channels:
a) Microsoft Marketplace Invoicing: For marketplace subscriptions, fees are processed through Microsoft Azure billing consoles under Customer's enterprise agreement or credit card terms with Microsoft.
b) Direct Treta Infotech Invoicing: For direct commercial contracts, invoices are issued electronically and are payable within thirty (30) calendar days of invoice date unless otherwise specified in an Order Form.
Taxes: Stated subscription fees exclude applicable taxes. Customer is responsible for all sales, use, excise, value-added (VAT), goods and services (GST), withholding, and statutory levies imposed by governmental authorities, excluding taxes founded upon Treta Infotech's net corporate income.
Price Adjustments: Treta Infotech reserves the right to modify subscription pricing upon providing at least thirty (30) days' advance written notice prior to the commencement of the upcoming renewal term.
Uptime Objective: Treta Infotech strives to provide high operational availability, targeting a monthly uptime of 99.5% for production cloud environments, excluding scheduled maintenance.
Maintenance Windows: Periodic maintenance, security patches, and application updates are performed during designated off-peak maintenance hours. Where possible, advance notice of scheduled maintenance exceeding thirty (30) minutes will be broadcast via email or dashboard banners. Emergency security patches may be deployed immediately without prior advisory.
Technical Support: Standard technical support is provided to active subscribers via our online ticketing portal and email desk (support@tretainfotech.com) during standard business operating hours. Support includes defect remediation, configuration guidance, and platform status updates.
Scope of Confidential Information: “Confidential Information” means non-public business, technical, financial, or proprietary information disclosed by one party (“Disclosing Party”) to the other (“Receiving Party”), whether verbally or in writing, designated as confidential or reasonably understood to be confidential given the nature of the information.
Non-Disclosure Obligations: The Receiving Party agrees to:
a) Protect the Disclosing Party's Confidential Information with the same degree of care it exercises for its own confidential data of like nature, but no less than reasonable care;
b) Use Confidential Information solely to perform obligations or exercise rights under this Agreement; and
c) Disclose Confidential Information strictly to employees, contractors, and legal/financial advisors who possess a need-to-know and are bound by confidentiality covenants no less protective than those herein.
Exceptions: Confidentiality covenants do not apply to information that: (a) is or becomes publicly available without breach; (b) was known to Receiving Party prior to disclosure without restriction; (c) is independently developed without reference to Confidential Information; or (d) is required to be disclosed by valid legal process or court order.
Term and Auto-Renewal: This Agreement commences upon Customer's initial acceptance or application deployment and continues throughout the active Subscription Term. Subscriptions automatically renew for successive equivalent terms unless either party provides cancellation notice at least thirty (30) calendar days prior to term expiration.
Suspension Rights: Treta Infotech may immediately suspend Customer's access to the Services if:
a) Customer's account is overdue by more than fifteen (15) days past invoice due date;
b) Customer's environment suffers a severe security compromise, cyberattack, or poses an imminent threat to platform integrity or other tenants; or
c) Customer engages in material violations of the Acceptable Use Policy.
Termination for Cause: Either party may terminate this Agreement immediately upon written notice if the other party: (a) materially breaches this Agreement and fails to cure such breach within thirty (30) days of receiving written notice; or (b) becomes insolvent, files for bankruptcy, or enters receivership.
Post-Termination Data Retrieval: Upon termination or expiration of this Agreement, Customer's access rights cease immediately. Treta Infotech provides a thirty (30) day data export grace period during which Customer may download Customer Data via standard export tools. Following this window, Treta Infotech will securely delete and decommission Customer Data in accordance with our retention policy.
Survival: Provisions regarding Intellectual Property, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, and Governing Law shall survive termination.
Limited Warranty: Treta Infotech warrants that during an active paid subscription, the SaaS Services will operate in substantial conformance with the applicable Documentation under normal commercial use.
EXPRESS DISCLAIMER: EXCEPT FOR THE LIMITED WARRANTY STATED ABOVE, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, APPLICATIONS, WEB PLATFORMS, AND DOCUMENTATION ARE PROVIDED STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS.
TRETA INFOTECH EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR COLLATERAL, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, NON-INFRINGEMENT, AND QUIET ENJOYMENT.
WE DO NOT WARRANT THAT THE SERVICES WILL BE COMPLETELY ERROR-FREE, BUG-FREE, UNINTERRUPTED, FULLY COMPATIBLE WITH EVERY HARDWARE CONFIGURATION, OR IMMUNE FROM SOPHISTICATED CYBERATTACKS OR DATA CORRUPTION.
CONSEQUENTIAL DAMAGES WAIVER: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EITHER PARTY, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE TO THE OTHER PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF GOODWILL, LOSS OF REPUTATION, BUSINESS INTERRUPTION, LOSS OF DATA, OR PROCUREMENT OF SUBSTITUTE SERVICES, REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
MONETARY LIABILITY CAP: TRETA INFOTECH'S MAXIMUM AGGREGATE MONETARY LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE SAAS SERVICES, OR ITS PERFORMANCE SHALL UNDER NO CIRCUMSTANCES EXCEED THE TOTAL FEES ACTUALLY PAID BY CUSTOMER TO TRETA INFOTECH FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE INCIDENT GIVING RISE TO LIABILITY, OR USD $100.00 (ONE HUNDRED UNITED STATES DOLLARS) IF SERVICES WERE PROVIDED ON A FREE, TRIAL, OR EVALUATION BASIS.
ESSENTIAL PURPOSE: THE PARTIES ACKNOWLEDGE THAT THE LIMITATIONS OF LIABILITY STATED IN THIS SECTION REFLECT A MUTUALLY AGREED ALLOCATION OF COMMERCIAL RISK AND FORM AN INDISPENSABLE BASIS OF THE BARGAIN BETWEEN THE PARTIES.
Treta Infotech IP Indemnity: Treta Infotech shall defend, indemnify, and hold harmless Customer against any third-party claim or lawsuit alleging that Customer's authorized use of the Services directly infringes a registered patent, copyright, or trademark of such third party, and will pay damages ultimately awarded by a court of competent jurisdiction or agreed in settlement. This indemnity does not apply if the infringement arises from: (a) modifications made by Customer; (b) combination of the Services with third-party software not supplied by Treta Infotech; or (c) Customer Data.
Customer Indemnity: Customer shall defend, indemnify, and hold harmless Treta Infotech, its affiliates, directors, and employees against any third-party claim, action, loss, damage, or legal fees resulting from: (a) Customer Data infringing third-party privacy or intellectual property rights; (b) Customer's breach of the Acceptable Use Policy; or (c) Customer's unlawful use of the Services.
Indemnification Protocol: Indemnification is conditioned upon the indemnified party: (i) providing prompt written notice of the claim; (ii) granting the indemnifying party sole control of the defense and settlement; and (iii) extending reasonable cooperation at indemnifying party's expense.
Governing Law: This Agreement, and any disputes, controversies, or claims arising out of or related to it, shall be governed by, interpreted, and construed in accordance with the substantive laws of the Republic of India and the State of Gujarat, without giving effect to conflict of laws principles.
Jurisdiction: The parties unconditionally submit to the exclusive personal jurisdiction and venue of the competent commercial courts situated in Surat, Gujarat, India for the resolution of any legal proceedings arising out of this Agreement.
Executive Escalation & Arbitration Option: Prior to commencing formal litigation, the parties agree to attempt amicable resolution through executive negotiation between authorized corporate representatives for a period of not less than thirty (30) days. By mutual written consent, parties may submit unresolved disputes to binding arbitration under the Arbitration and Conciliation Act, 1996 of India, conducted in the English language.
Entire Agreement: This Master Agreement, together with the Privacy Policy and any applicable Marketplace transaction terms, constitutes the entire agreement between the parties regarding the subject matter and supersedes all prior proposals, understandings, or warranties.
Severability: If any term or provision of this Agreement is held unlawful or unenforceable by a court of competent jurisdiction, that specific term shall be severed, and the remaining provisions shall continue in full legal force.
No Waiver: No waiver of any default or breach of this Agreement shall be deemed a waiver of any prior or subsequent default or breach.
Force Majeure: Neither party shall be liable for delay or failure to perform (excluding payment obligations) caused by events beyond reasonable control, including acts of God, flood, war, civil disturbance, terrorism, severe internet outages, utility failures, or government mandates.
Export Compliance: Customer agrees to comply with all applicable export and re-export control laws, trade sanctions, and international regulations. Customer represents that it is not located in a sanctioned jurisdiction or listed on any restricted-party register.
Modifications to Terms: Treta Infotech reserves the right to amend these Terms periodically. Substantive modifications will be published on our web portal with revised timestamps. Continued use of the Services constitutes binding acceptance of modified terms.
For contractual inquiries, legal notices, or compliance verifications concerning these Master Terms and Conditions, please contact:
Corporate Entity: Treta Infotech Pvt. Ltd.
Legal & Compliance Department: contact@tretainfotech.com
General Support Helpdesk: contact@tretainfotech.com
Corporate Website: https://www.tretainfotech.com
Registered Corporate Office: Surat, Gujarat, India [Insert Full Registered Office Street Address & Postal Code]
